Senior Support Technician

JOB DESCRIPTION

As a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.

You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands-on with modern IT solutions while continuing to expand your technical skillset and career.



We’re looking for someone who is technically strong, customer-focused, and eager to grow within a fast-moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business-critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.

RESPONSIBILITIES

As a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.

You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands-on with modern IT solutions while continuing to expand your technical skillset and career.



We’re looking for someone who is technically strong, customer-focused, and eager to grow within a fast-moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business-critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.

LOCATION & SCHEDULE

• Onsite in Medina, OH
• Monday – Friday, 8:30 AM – 5:00 PM
• Contract-to-hire opportunity (90 days) with long-term potential based on performance

RESPONSIBILITIES

Advanced Technical Support



Provide high-level troubleshooting and support for client environments across workstations, servers, cloud platforms, and network infrastructure. Diagnose and resolve complex technical issues while maintaining excellent communication and customer service throughout the support process.

Microsoft Cloud & Systems Administration

Administer, configure, and troubleshoot Microsoft technologies including:

• Windows client and server operating systems
• Microsoft 365 applications and services
• SharePoint and OneDrive
• Microsoft Azure environments including Intune, Virtual Machines, Azure Active Directory, and backups

Infrastructure & Network Support

Support the deployment, configuration, and maintenance of core IT infrastructure including:

• Server and host installations
• Backup appliance implementation and configuration
• Firewall and switch installations
• Barracuda and SonicWall firewall administration and troubleshooting

Project & Field Work

Participate in onsite technical projects and infrastructure upgrades for clients, helping ensure successful implementations, minimal downtime, and a smooth end-user experience.

Customer Experience & Communication

Build trust with end users and client stakeholders by delivering responsive, professional, and solution-oriented support. Translate technical concepts into clear communication while maintaining a calm and positive approach under pressure.

Continuous Learning & Growth

Stay current on evolving technologies, cybersecurity best practices, and cloud solutions while expanding your technical capabilities through hands-on experience, collaboration, and ongoing development opportunities.

REQUIREMENTS

• Experience supporting Windows desktop and server environments
• Strong experience with Microsoft 365 and Azure technologies
• Familiarity with cloud migrations, resource management, and administration
• Experience configuring and troubleshooting firewalls and network infrastructure
• Strong diagnostic, troubleshooting, and problem-solving skills
• Excellent communication and customer service abilities
• Strong organizational and time-management skills
• Understanding of networking, cybersecurity, data privacy, and IT best practices
• Ability to work independently while collaborating effectively within a team environment
• Occasional travel may be required
  

WHY IS THIS A GREAT OPPORTUNITY

• Family-focused environment to learn, grow and develop your skills
• Exposure to a wide range of technologies, industries, and client environments
• Opportunity to work with modern cloud, infrastructure, and cybersecurity solutions
• Collaborative team environment focused on growth and continuous improvement
• Ability to make a direct impact on client success and business operations
• Long-term career potential within a growing IT organization
• Hands-on experience with both day-to-day support and larger technical projects

COMPENSATION

• Pay Rate: $30/hour